We typically respond within 24-48 hours during business days.
Monday – Friday, 9am – 5pm PT
Frequently Asked Questions
How do I access my account?
Sign in using the same email address you used to register. If you're having trouble, use the 'Forgot Password' link on the sign-in page, or contact us for assistance.
What are the different subscription tiers?
We offer Free (basic document review), Plus (enhanced analysis and templates), and Pro (comprehensive dispute toolkit with priority support). View detailed pricing on our pricing page.
How do I use the dispute toolkit?
Upload your credit reports, review flagged items identified by our analysis, customize the generated dispute letters, and download your documentation. Our dashboard provides step-by-step guidance.
I'm having technical issues with the platform
First, try refreshing your browser or clearing your browser cache. If issues persist, contact our support team with details about your browser, device, and the specific error you're encountering.
Is my personal information secure?
Yes. We use industry-standard encryption and security practices. We do not store sensitive information like full SSNs or account numbers. Review our Privacy Policy for complete details.
What happens after I generate dispute letters?
605b.ai generates documentation for your review. You are responsible for sending letters yourself. We provide guidance on mailing addresses and follow-up timelines, but do not send correspondence on your behalf.
Important Notice
605b.ai is self-service dispute documentation software. We provide tools to help you generate and organize documentation for credit disputes. We do not send letters on your behalf, contact creditors or credit bureaus for you, or guarantee any outcomes.
We are not a credit repair organization, law firm, or financial advisor. For legal questions regarding your specific situation, please consult a licensed attorney.
All support is provided for software usage only. We cannot provide legal advice or specific guidance on your credit situation.